| | staff = the personnel chiefly responsible for the internal operations of an institution or business
staff = a supporting rod
- Webster's Dictionary
staff = the people you identify, qualify, hire and empower to
take your business to your desired levels of success
- Choice Professionals
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You started with the vision of a community service and a good (high return) business.
You nailed the physical facility, its build out, and have your certificate of occupancy.
Next is the request for a survey by the licensing authorities. Hold it.
Before the surveyors come out, your staffing has to be complete. While the people you identify, qualify and hire do not have to be working (i.e., being paid) at the time of survey, they need to be fully documented.
No cause for alarm. This is where Choice Professionals' Gear Up! system shines. We give you the full set of tools to build a staff that is guaranteed to meet licensing, certification and accreditation standards!
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The Complete Human Resources Reference Collection of Gear Up!
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A. Job Descriptions Handook
It’s main elements are:
"Staff" includes both employed and contracted personnel. Each state has a specific definition of these terms for purposes of taxation, unemployment and disability insurance, etc. Although closely related, there are enough shades of variance as to merit attention and study.
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Job Descriptions – a clear and concise description of each position, following the tiers in the chart above. It is driven by the state's regulations in job titles and content. While you need to be very aware of the regulatory verbiage, some simplification and clarification may be required in the following:
If a provision is particularly arcane, unusual or complex (and sometimes all of the above!), a regulatory reference may be included.
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B. Personnel Policies Handbook
This is a simple guideline on "how to be our staff member: what you can expect from us, what we expect from you". For example, California is called "the Labor Law State" -- sometimes in praise, sometimes in derision -- so the California version covers the basics as required by both federal and state laws. In 10-12 pages, we include:
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"Welcome" page that reiterates the company mission, philosophy and goals.
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Orientation to the physical facility that gives days and hours of operation, shifts, parking, etc. Important: This does not replace the Program Orientation that is required by regulators.
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"Your Special Role in a Special Place" page that, although sounds gentler and kinder than "rules and regulations", is precisely that.
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The “bread and butter” section: employment status, benefits, compensation and pay schedule, termination, etc.
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C. Personnel File forms binder
This is a collection of the 12-15 forms that are required at various levels of operation that include:
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Forms required by regulations. Examples: fingerprint clearance, medical examination, clearance for TB and other contagious diseases, confidentiality agreement.
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Forms standard to any human resource management. Examples: application, reference check, emergency contact.
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Forms that protect the entity. Examples: at-will employment, confidentiality, ownership of all computer files.
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| California is the "Sue Me" State -- so every other State's is easy! |
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| Your staff -- your human resources -- are 80% of your company's expenses and 100% of your success. Of all the concepts in an ADHC, this is the simplest, most basic to any business, yet encounters the most resistance.
Operators are very aware of the medical care demands, the physical facility requirements, and then buck this simple component.
Here's a bit of motivation: the sooner you get it, the faster your business ramps up!
Rica Burton
Founder / CEO
ADHC Team Leader
ricaburton@choicepros.com
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